Privacy Policy

1. Information we collect

We collect information you provide directly when you submit our contact or pre-order form, including your name and email address. We may also collect your message content.

We collect basic usage data automatically, including your IP address, browser type, pages visited, and time spent on those pages. This data is used in aggregate and is not linked to personal identifiers.

2. How we use your information

We use the information we collect to:

• Respond to your enquiries and pre-order requests
• Send you order updates, shipping notifications, and product news
• Improve our website and user experience
• Comply with legal obligations

3. Data sharing

We do not sell, rent, or trade your personal information to third parties. We may share data with service providers who assist in operating our website (such as email delivery services) under strict confidentiality agreements. We will disclose information if required by law.

4. Data retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Pre-order information is retained until your order is fulfilled and the warranty period expires.

5. Your rights

Depending on your location, you may have rights to access, correct, or delete your personal data, or to object to its processing. To exercise these rights, contact us at hello@thelotusseat.com.

6. Cookies

Our website uses essential cookies required for basic functionality. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, though some features may not function correctly.

7. Changes to this policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email. The date of the last update is shown at the top of this page.

8. Contact

Questions about this Privacy Policy should be directed to hello@thelotusseat.com.